We do not take any action on any returned packages that are lost in transit or stolen. Return shipping fee must be paid by the customer. Item cost will be refunded but a 15% restocking fee will be deducted. We do not refund postage fees used to ship the product out.
In your package, make sure to provide a note of the order number, full name, email address, and reason for return. Please provide photos of the front, back, and side. Items must be in original condition unwashed and unworn. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold. Lingerie, swimsuits, accessories, and bodysuits are non-returnable for hygienic reasons. Returns can be processed if you request within 7 days after the delivery date of your order.
Please contact us if you would like to return an item. We have many reminders on the site to help avoid incorrect addresses! We cannot refund or reship in this situation.
The tracking number may update as “return to sender” by default but sadly it will not be returning to us. Unfortunately if the package cannot be delivered due to an incorrect address, the shipping company will destroy your package. Please make sure to double check your address before placing your order. Please contact the store if you want to exchange an item. Items that are the wrong size or color on your part may be exchanged as long as you can bear a restocking fee of 15% on the item, return shipping fee and new item shipping fee! Items can only be returned within 7 days of receiving the item.
Lingerie, swimsuits, accessories, and bodysuits are non-returnable and nonexchangeable for hygienic reasons. Sometimes items run out of stock, we will notify you by email and offer store credits or a refund. Please contact us with clear pictures of the damage within 7 days of receiving the item. Don’t worry as full refunds can be given if the wrong item was sent or the item arrived damaged or we can reship a new one. We always make sure to check every item before it is sent but there may be some mistakes that slip out.